Privacy Policy — 3D Form Factory

This Privacy Policy explains how 3D Form Factory collects, uses and protects your personal data when you use our website or order our services. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

3D FormFactory (“we”, “us”) is the data controller for the personal data we collect. Our address is Flat 17, 8 Colonsay View, Edinburgh, EH5 1FH, United Kingdom. You can reach us at info@3dformfactory.co.uk or +44 7383 845925.

2. What data we collect

Contact details — such as your name, email address and phone number when you contact us, request a quote or place an order.
Order information — details of the products and services you request, including files, drawings and specifications you upload.
Delivery and billing details — such as your address, needed to fulfil and invoice your order.
Technical data — such as basic usage information collected automatically when you browse our website.

3. How we use your data

To provide quotes and deliver the products and services you order.
To communicate with you about your enquiry, order or account.
To process payments and keep records required for accounting and tax.
To improve our website and services.
To comply with our legal obligations.

4. Legal basis for processing

We process your data where it is necessary to perform a contract with you, where we have a legitimate interest in running our business, where you have given consent, and where we are required to comply with a legal obligation.

5. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, payment processors, couriers and hosting providers — and only to the extent necessary. These providers are required to protect your data and use it only for the purposes we specify. We may also disclose data where required by law.

6. How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements.

7. Your rights

Under UK data protection law, you have the right to:

access the personal data we hold about you;
ask us to correct inaccurate or incomplete data;
ask us to delete your data in certain circumstances;
object to or restrict how we process your data;
request a copy of your data in a portable format;
withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@3dformfactory.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website may use cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@3dformfactory.co.uk or +44 7383 845925.